Kaunas/Vilnius
Customer Relations Manager
You will
- Develop and execute CRM strategy to enhance player engagement and achieve key business goals
- Analyze the performance of CRM campaigns, creating detailed reports and dashboards to measure success, identify trends, and inform strategic decisions for improving user engagement
- Manage and optimize various communication channels (push notifications, emails, in-app messages) to deliver impactful CRM campaigns and personalized user journeys
- Ensure all CRM campaigns and strategies comply with applicable privacy regulations, such as COPPA, to safeguard players
- Design, run, and analyze A/B tests to assess the effectiveness of messaging strategies, optimizing future campaigns based on data-driven insights
- Collaborate with game designers, marketing, and product teams to create targeted, engaging campaigns that resonate with our young audience and their parents
- Utilize behavioral data to segment players effectively and create tailored experiences that increase engagement and retention
You should
- Have strong communication skills with the ability to collaborate across multiple departments and work with diverse teams
- Be creative and proactive mindset, eager to develop new ideas and innovative approaches to engage our players
- Have experience in running A/B tests and using data-driven insights to optimize communication strategies for improved player engagement and retention
- Have strong project management skills
- Be high-level proficiency in English, both written and verbal
- Advantage: Have familiarity with the mobile gaming market for kids, including trends, audience behaviors, and best practices for engaging young players and their parents
We offer
- Dive into the exciting worlds of game development, mobile marketing, and project management. There’s always something new to learn, and we’re here to support your growth!
- Enjoy the best of both worlds with our hybrid model—spend 3 days collaborating with the team at the office, and 2 days working from the comfort of your home, a cozy café, beach or wherever you feel most creative!
- We’re all about growth! We provide you with the tools and opportunities to develop your career and explore new roles within the company
- When the company succeeds, so do you! Share in the profits and celebrate our wins together
- We know rest is important, so we offer additional vacation days to recharge and stay inspired
- Your health matters to us! Enjoy comprehensive health care insurance to keep you feeling your best
- Join a super friendly and collaborative team that knows how to have fun, both in and out of work. Expect epic parties, game nights, and memorable team events!
- Your monthly salary will be between 2500 - 3500 EUR (gross), depending on your level of experience
Your privacy is our top priority, which is why you can trust us with the personal information you are sharing with us during the recruitment process – we will not be using it for any other purposes.
Our Privacy notice for job candidates contains everything you need to know about why and how we use, store and collect your personal data, and your data protection rights. Please make sure you are familiar with it before submitting your application!
Apply now
Email your CV and cover letter:
Email subject:
Customer Relations Manager
Application deadline:
2024-09-30 (inclusive)