Frequently Asked Questions

FAQ char

App Store

App Store

  • Subscriptions on App Store renew automatically unless you unsubscribe. If you no longer want the subscription for TutoClub, you can cancel directly from the App Store at any time. You can also change the payment method used.

In the game

  • You can access the TutoClub subscription settings by clicking the Profile tab on the sidebar menu;
  • Make sure you are signed in;
  • You are able to upgrade current payment plan settings;
  • In order to unsubscribe, click on “Manage Account”.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your TutoClub membership. If you uninstall an app without canceling your subscription, you will still be charged.

App Store

  • Before downloading the game, make sure the device is logged in with the App Store account that made the original purchase.
  • Open Settings;
  • Click on “Account” and then “Subscriptions”;
  • Find the subscription you want to restore or manage.

In the game

Make sure the device is logged in with the App Store account that made the original purchase. Download and open the same game the purchase was made with. Click on the "Restore Purchases" button, found in the Profile tab.

In the Family Sharing

Make sure the device shares Family Sharing access with the main App Store account. Download and open the same game the purchase was made with. Click on the "Restore Purchases" button, found in the Profile tab.